Shipping Policy
Last Updated: 30/5/2026
Thank you for shopping with Dent Tool Warehouse. We are committed to providing fast and reliable delivery of your order. Please read our shipping policy carefully before placing an order.
Processing Times
All orders are typically processed and dispatched within 1–2 business days after payment has been received and cleared.
Orders placed on weekends or public holidays will be processed on the next business day.
While we strive to meet our dispatch timeframes, delays may occasionally occur during peak periods (hail season), stock shortages, or circumstances beyond our control.
Shipping Carriers
All shipments (with the exception of larger international orders) will be processed through our Shipping broker Shippit.
The carriers used for Australian domestic and small international parcels are:
- Australia Post
- FedEx / TNT
- Aramex
For Larger international orders these will ship via Fedex/UPS or DHL
The carrier selected for your shipment will depend on the size, weight, destination, and service requirements of your order.
Shipping Destinations
We currently ship to addresses within Australia and New Zealand.
For international shipping enquiries, please contact us at sales@denttoolwarehouse.com.au before placing your order and we will provide you the best options and rates.
The customer is responsible for all customs and duties charges at their destination.
Delivery Timeframes
Estimated delivery times after dispatch are:
|
Location
|
Estimated Delivery Time
|
|
Melbourne Metro
|
1–3 Business Days
|
|
Major Australian Cities
|
2–5 Business Days
|
|
Regional Areas
|
3–10 Business Days
|
|
Remote Areas
|
5–14 Business Days
|
Please note that these timeframes are estimates only and may vary depending on the courier network and local conditions.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Delivery location
- Package dimensions
- Package weight
- Selected shipping service
Any applicable shipping charges will be clearly displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email from our shipping provider Shippit which will contain all available tracking information.
Tracking updates are provided directly by the shipping carrier and although these are generally in real time may take up to 24 hours to become active.
Authority to Leave
By default, shipments will require a signature upon delivery.
If you request "Authority to Leave" (ATL), you acknowledge that:
- The parcel may be left unattended at the delivery address.
- Responsibility for the parcel transfers to you once delivery has been completed by the carrier.
- Dent Tool Warehouse is not liable for loss, theft, or damage occurring after delivery.
Delivery Delays
While we endeavour to ensure prompt delivery, we cannot guarantee delivery dates.
We are not responsible for delays caused by:
- Courier network disruptions
- Severe weather events
- Public holidays
- Customs processing (for international shipments)
- Incorrect shipping information supplied by the customer
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order is returned to us due to an incorrect or incomplete address:
- Additional shipping charges may apply for redelivery.
- Refunds may be reduced by any shipping costs incurred.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos of any damage (if applicable)
- A description of the issue
We will work with the carrier to investigate and resolve the matter as quickly as possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Dent Tool Warehouse
Email: sales@denttoolwarehouse.com.au
Phone: +61 3 94647766
Website: www.denttoolwarehouse.com.au