Return & Refund Policy
Thank you for shopping at Dent Tool Warehouse. We take pride in the quality of our tools and want to ensure you have a clear understanding of our policies regarding returns, refunds, and warranties.
1. Change of Mind Returns
If you wish to return an item for a change of mind or incorrect selection:
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Timeframe: Returns must be initiated within 30 days of the delivery date.
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Condition: Items must be unused, in their original packaging, and in the same condition that you received them – no exceptions.
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Restocking Fee: All change of mind returns are subject to a 20% restocking fee. We reserve the right to waive or lower this fee on a case-by-case basis at our sole discretion.
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Shipping: Shipping fees for change of mind returns are to be covered by the purchaser. Original shipping costs are non-refundable.
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Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original method of payment within 7 business days.
2. Warranty & Defective Products
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Standard Warranty: All products come with a 12-month warranty from the date of purchase unless otherwise stated in the product description or sales invoice.
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Reporting a Fault: If you believe a product is defective or faulty, you must submit a claim via email to sales@denttoolwarehouse.com.au.
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Requirements: Your email must include your order number and clear photos or videos supporting the reported fault.
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Return Process: Once your claim is reviewed and approved, we will provide you with a return shipping label and detailed instructions on how to send the item back to us.
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Customer Repair: We may be able to send you replacement parts with detailed instructions on how to fit them. This will be discussed with you prior to sending any parts.
3. Inspections & Exclusions
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Physical Damage: Upon receipt, all returned items undergo a technical inspection. If the product fault is determined to be due to physical damage, misuse, or improper handling, the warranty claim will be declined, and the item may be returned to you at your expense.
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Final Approval: Refunds or replacements will only be processed once the item has been received and the fault is verified. Once approved the item will either be repaired or a replacement supplied.
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Discontinued items: If a product is no longer available and cannot be repaired we will offer you a refund or changeover to alternative product.
Contact Information
For all return inquiries and warranty claims, please reach out to us:
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Email: sales@denttoolwarehouse.com.au
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Phone: 03 9464 7766
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Address: 188 Settlement Rd, Thomastown VIC 3074